Shipping and Returns
UK: 2-10 working days. Orders are dispatched 2 days a week, 1st class. If you require speedy delivery for a certain date, email us and we will try to help.
Rest of the world: 7-20 working days. At present, we offer international tracked shipping as standard to the USA and Europe.
When to contact us if your order hasn't arrived
UK: 14 working days. Please note that we retain proof of all postage.
Rest of the world: 20 working days.
Do send us an email at firstname.lastname@example.org if you believe your order is lost as we can contact Royal Mail on your behalf for more information.
UK: Delivery costs £3.68 as standard - this is first class.
Europe & USA: Delivery costs £20.55 as standard - this will be tracked and signed for.
Please note: It is the responsibility of the customer to cover the cost of any additional customs charges for overseas orders placed with us. Once items have left the BreatheByAMCK studio, we are unable to control or predict what these fees might be, as this depends on the country being shipped to. If you have any questions about this, please pop us an email and we will assist wherever we can.
Wrong/an incomplete delivery address
In the event of this you must contact us immediately, before the item is dispatched. We won't be able to refund you for your order if it gets lost. Hopefully the item will be returned to us, and then we will offer to refund your order (minus postage) or ask you to pay postage again to send it out a second time with an updated address.
If an order arrives damaged, or you believe it is faulty in any way, please contact email@example.com as soon as possible with a clear photo of the issue so we can appropriately address it for you. If we are not contacted within 14 days of delivery, we will be unable to take responsibility for the damage, unless it is clear the error came from the production stage.
Although we take care to package goods appropriately, accidents can happen during transit, and we will do our best to resolve any issues for you.